Help & Frequently Asked Questions
Questions about the order
Our goal is to ship your order as quickly as possible. The processing of an order begins after receipt of the corresponding payment.
Send us your email address and an order number and we’ll take a look.
We ship our products with the German shipping provider DHL.
The shipping costs are, after entering the delivery address, determined in the shopping cart and communicated to you. You can find detailed information about the shipping process here.
Free shipping within Germany is available for orders over 79 €.
Free shipping within Europe is available from a value of 350 €.
Free shipping worldwide is available from a value of 950 €.
For your purchase at weihnachtskugeln.com you can choose from the following payment options:
- Credit Card
- SEPA Direct Debit
- Prepayment
- Instant Bank Transfer
- Giropay
- PayPal
- PayDirect
Log in to your customer account with your user name and password. You can find an overview of your orders under the item “Orders”.
You can cancel your order within 14 days without giving any reason. To do so, please fill in the form on the Cancellation policy site.
No problem, just activate the delivery alert for the respective item and we will inform you by email as soon as the item is available again. To activate the delivery alert, click on the desired product in the store. On the right side you will find the note “Unfortunately, this item is currently sold out”. Simply enter your e-mail address in the field below and click on the button. You will then receive an e-mail from us as soon as the item can be ordered again.
Call our customer service at +49 (0)9568/857-77 and we will be happy to help you. Alternatively, feel free to send us an e-mail to info@weihnachtskugeln.com and we will take care of your request as soon as possible.
You can order from any country in the world, except North America.
Questions about the customer account
Simply click on “Forgot password?” in the login screen. A window will appear in which you can enter your e-mail address. Then click on the button “Reset password”. You will then receive an e-mail from us with a link to reset your password.
Please wait five to ten minutes then you can log in again normally with your current username and password. Alternatively, you can click “Forgot password?” in the login screen to reset your password.
If you are logged in with your customer account, your wish list will be saved for an unlimited period of time.
Just fill in our newsletter form on the homepage. You can get to the home page here.
Questions about Inge-Glas Manufaktur® and about the glass ornaments
Our INGE-GLAS® MANUFAKTUR is located in the Bavarian town of Neustadt bei Coburg. This is where all the enchanting glass ornaments are made that you can buy in our online store. With experience and great care to detail, every single ornament is hand-blown and hand-painted here. Behind the INGE-GLAS® MANUFAKTUR is the glassblowing family Müller-Blech which is connected to the glass craft for 15 generations. You can read more about INGE-GLAS® MANUFAKTUR and how our ornaments are made here.
Every single glass ornament is made in our manufactory in Neustadt bei Coburg, Bavaria, according to centuries-old tradition. Each ornament is unique, hand-blown and hand-painted with a lot of experience and care – this is real craftsmanship. Since 1987 we distinguish each of our unique pieces with the so-called Sternkrönchen®: Our guarantee for a handmade quality product from Germany, hand-blown and hand-painted. Only the best materials are used by us, from crystal clear glass over genuine sterling silver to the colors. This creates handcrafted glass jewelry of the highest quality and lasting value.
Your glass ornaments from our manufactory are best stored in the high-quality packaging in which they were delivered. This way they are optimally protected from light and dust and the square boxes make it easy for you to store them.
The custom around the Christmas pickle is widespread mainly in the USA, but gains more and more enthusiastic followers in Europe each year. This tradition brings the spirit of gift giving to life. The lucky person is the one, who finds the glass pickle first which is hidden in the branches of the Christmas tree: he or she gets an extra gift. The cheery pickle game is popular among children and grown-ups: You can get the Christmas pickles in our online store in different sizes, so that the pickle can be easily adapted to the age of the seekers. The smallest ornaments are the most difficult to find, because in color they hardly differ from the pine needles of the Christmas tree. Click here for the Christmas pickles.
You can easily find the right gift with our gift finder. With the gift finder you can choose for whom you are looking for the gift, for what occasion and what style it should have. You can find the gift finder on our home page, just scroll down a little. Click here to go to the home page.
You can buy the glass ornaments from our INGE-GLAS® MANUFAKTUR in the “Alte Weihnachtsfabrik” in Neustadt bei Coburg, Bavaria, and in our Manufaktur Stores in Bamberg and Potsdam. You can find all information and opening hours of our stores here.
